Shipping Policy

Thank you for shopping with Vionera — where luxury meets care.
We aim to deliver your products quickly, safely, and with complete transparency.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

We deliver across India through trusted courier partners.
Estimated delivery time:

Metro Cities: 3–5 business days
Other Areas: 5–8 business days

Please note: Delivery timelines may vary slightly due to location, courier delays, or festive seasons.

3. Shipping Charges

Free Shipping on all orders.

4. Incorrect Address / Failed Delivery

Please ensure your shipping address and contact details are accurate.
If a package is returned to us due to incorrect address or failed delivery attempts, re-shipping charges may apply.

5. Damaged or Missing Items

If your order arrives damaged or with missing items:

Please email us at vionera45@gmail.com within 24 hours of delivery.
Attach clear photos of the outer packaging and product.
We’ll review and resolve your concern promptly.

6. International Shipping

Currently, we ship only within India.
International delivery will be introduced soon.

7. Support

For any shipping-related queries, reach out to us at:
📩 Email: vionera45@gmail.com
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM